FAQs
1. Questions about the order:
How do I place an order with Motors Miniatures ?
Confirm your cart and follow the instructions. Finally, you can choose your payment method.
If you choose to have your order delivered to a Mondial Relay for example, you will be able to choose the relay point after having payment of your order. If you encounter a problem with this choice, please do not hesitate to contact us.
Finally, you will receive a confirmation email once your order has been placed
Is there a 'collect & go' system?
Yes, you can order online and collect from Chemin des pèlerins 1C 5504 Foy-notre-dame, by appointment only.
Do I need a customer account to order online ?
No, you do not need to have an account in order to purchase from our shop.
What should I do if the online payment for my order has failed or been refused ?
First of all, check that the bank details you have entered are correct, that your browser is up to date and that you have authorisation from your bank to make online payments.If, despite everything, you are unable to make the payment you can contact us by e-mail, contact form, chat or messenger, and we will get back to you as soon as possible.
How long do I have to wait to receive confirmation of my order ?
24 hours maximum, remember to check your spam box.
Can I still change an order that has already been paid for ?
Once payment has been made, your order cannot be modified.
In the event of an error, please contact us by email, contact form, chat or messenger.
We prefer these methods of contact for reasons of ease of processing.
Can out-of-stock items be ordered from Motors Miniatures ?
Items that are out of stock cannot be ordered. However, specific models that you are looking for and that do not appear on the site can be requested by contacting us.
What payment methods can I use to pay for my order ?
Paypal, Google pay, Amazon pay, bancontact, ideal, Amex, Union pay, shop, credit card and bank transfer.
Payments are made via a secure platform,
except for bank transfers, for which you need to go through your bank.
2. Safety issues:
How is online payment security ensured on Motors Miniatures ?
Our web-shop has an SSL certificate. SSL stands for Secure Socket Layer,
a protocol that encrypts all the data you enter online. It is
unreadable by third parties and cannot be intercepted. You can recognise
this certificate by the HTTPS in front of motorsminiatures.be and the
closed padlock in the address bar.
Is my data kept securely ?
Motors Miniatures undertakes not to divulge any
information provided by customers on the site. This information is confidential and is only used to process orders and to send emails and newsletters.
Cookies collect information about clicks on advertisements that have redirected users to our site. You can consult our privacy policy for more information.
3. Delivery and return questions:
How do I track my parcel ?
We have provided a parcel tracker. Simply enter your tracking number.
When will I receive my order ?
Delivery times are specified in the delivery policy, which you can consult on the product pages, or when you finalise your order.
What happens if I'm not at home when my parcel is delivered ?
You can specify a safe place to drop off your parcel or an alternative depot, or to have it delivered to a relay point.
What are the conditions for returning an item ?
You can return an item in its original condition if:
- Your item was delivered less than 14 days ago
- You received an incorrect or inappropriate item
Can I return an item bought on special offer or on sale at Motors Miniatures ?
For items purchased on special offer or sale, the return conditions do not apply, except in the event of an error on the part of Motors Miniatures.
How does a parcel return work ?
Simply fill in the withdrawal form and we will get back to you as soon as possible. You can also contact us directly.
Please see our returns policy for more information.
4. Questions about refund:
When will my returned item be refunded ?
As soon as we receive the item, we'll check its condition and make the refund directly to the card or account with which the payment was made.
Depending on the method of payment, the refund will be made within 14 working days.
What should I do if I still haven't received a refund ?
You can contact us by e-mail, contact form, messenger or chat. We advise you to wait 14 working days before contacting us.
